Yes, you can schedule a ride in advance through the app. Simply select the “Schedule Ride” option when booking your ride and choose the date and time you’d like to be picked up.
To download the app, simply visit the App Store (for iOS devices) or Google Play Store (for Android devices) and search for Drove Rides. Once downloaded, follow the prompts to sign up seamlessly, using your phone number.
Scan the Images to download either the Driver or Passenger App
Once your ride request is confirmed, you’ll be able to track your driver’s location and estimated time of arrival in real-time on the app’s map. You’ll also receive notifications when your driver is nearby.
Payment is processed automatically through the app using your preferred payment method (e.g., credit/debit card, mobile wallet). You’ll be charged the fare based on the distance traveled and any applicable surcharges. Cash and Mobile Money options are also available.
Keep an eye out for promotions and rewards programs offered through the app. You may receive discounts on future rides or earn rewards points for frequent use of our service.
1. After Each Trip: After completing a ride, both the driver and the passenger have the opportunity to rate each other based on their experience during the trip. This rating is typically done using a star-based system, with options to rate from one to five stars.
2. Anonymous Ratings: Ratings are submitted anonymously, meaning that neither the driver nor the passenger can see the other party’s rating until both ratings have been submitted. This encourages honest and unbiased feedback.
3. Criteria for Ratings: Drivers and passengers are usually asked to rate each other based on factors such as punctuality, professionalism, cleanliness, friendliness, and overall satisfaction with the ride. These criteria may vary slightly depending on the ride-hailing company’s policies.
4. Rating Averages: Over time, drivers and passengers accumulate ratings based on their interactions with each other. These ratings are typically averaged to determine an overall rating for each driver and passenger.
5. Impact of Ratings: Ratings can have consequences for both drivers and passengers. For drivers, consistently low ratings may result in warnings, temporary deactivation, or permanent removal from the platform. For passengers, low ratings may affect their ability to request rides or may result in restrictions or suspensions from the platform.
6. Feedback and Improvement: In addition to providing a numerical rating, drivers and passengers may have the option to leave written feedback about their experience. This feedback can be used to identify areas for improvement and provide constructive criticism.
Drove Rides provides a range of support services to drivers to assist them with various aspects of their work and address any issues or concerns they may encounter. Commonly, support services available for drivers include, but not limited to:
We prioritize the safety and security of our riders. All drivers undergo thorough background checks and vehicle inspections before joining our platform. Additionally, you can share your trip details with friends or family and access emergency assistance through the app.
